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We have spent over 20 hours trying to figure this all out (and yes, we are IT literate) and we still can't get a suitable computer to unit link. The scanner takes your finger prints, but the manual and software are not useable. I would NOT recommend this package until these problems are fixed.
Many items are not spelt right. DONT BUY IT SAVE YOUR MONEYI did not get the software. The manual is very hard to understand. Amazon should be careful of what they carry.
This would be a nice product, if it only had a good documentation, software and/or an easy way to get the EmployeeID and the time in a database independent format, so that at least you could analyze it yourself, and not be in a M$ blocked environment (MS Access and SQL Server). Don't waste your time with this, unless you only use Windows and don't need to check remote sites.
i was dissappointed with this product because of its pc software. the machine is good but the software is bad.
I would definitely not purchase this unit for any business, large or small (though it makes for a nice expensive toy for the kids especially with its voice prompts). It might be a bug or it might be due to user error but there's no way to tell with these manuals.This product gets one star for the decent scanner but it falls flat on just about everything else. Sadly, the bundled software is full of spelling and grammatical errors and for some odd reason, the menu options within the software do not match the manuals. Sorry for the long review but I thought it might be helpful for those who are seriously considering this unit:First off, the scanner is a bit smaller than I had expected (about 6" x 7"). I was pleased to find that the scanner was able to accurately identify my fingerprint in a maximum of 2 tries (as an added bonus, the scanner talks). Even when the menu options are set to allow employees to clock out after a specified time, the software still reads all fingerprint scans as 'clock-in'.
Interestingly, when you go to print the attendance report, all the clock-in/clock-out times are instead listed as 'clock-out'. It came with some accessory cables although you are required to supply your own ethernet cable. Page count aside, the worst thing about the documentation is that it's written in poor English and in an almost Yoda-esque manner (example: 'Select you need statistic record list, and establish record list you need after it has counted, to establish other record list Not need count again').Not to be discouraged, I tried my best to interpret the manual and managed to create a test account. I guess the manual writers didn't want to be bothered with making sure that the instructions matched the product.Network setup was fairly easy although if you don't have a lot of experience with setting up static IP's, note that there is NO setup wizard to help you. This device also comes packaged with 3 manuals (total over 200 pages of reading material). To combat timecard fraud, I decided to invest in a fingerprint scanner and being familiar with Q-See's line of security cameras, I thought I might as well give their scanner a shot.
If you're someone who hates reading pages upon pages of instructions, then this device is definitely not for you. I didn't bother with the RS232 connection.One last gripe about the software: For some reason, the software is unable to distinguish 'clocking-in' vs 'clocking-out'.
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